Return Policy

Returning invalid leads couldn't be easier. If any lead provided to you does not contain valid basic contact information as described in our Terms and Conditions, guarantee section, within 48 hours of purchase, simply send us an e-mail indicating the Lead Id and reason for returning the Lead.

Replacement Leads or refund shall be provided for Invalid Leads, however replacements shall not be provided for Leads where Consumers have elected not to use Broker's services. Broker hereby agrees to notify LeadsAuctionHouse in writing (via E-mail Form) of any Invalid Leads within 48 hours of their delivery to Broker, which notice shall specify the invalidation criteria that is not met. Following LeadsAuctionHouse's confirmation of any Invalid Leads, LeadsAuctionHouse shall provide replacement Leads or refund.

LeadsAuctionHouse reserves the right to monitor, validate, either electronically or by physical contact to the consumer, your disputes and returns to determine their validity. LeadsAuctionHouse, reserves the right to verify your dispute rational and in our sole discretion, determine if your dispute is valid. In the event your dispute is determined to be without merit, the charge for the valid lead will stand against your account and no credit will be issued. In addition, your account will be charged a dispute resolution fee of $10 for each and every lead you attempted to dispute where such dispute is proven to be without merit. You will be notified via e-mail of our actions to accept or deny your dispute within five(5) working days of receipt of your dispute.

LeadsAuctionHouse reserves the right to change or adjust this policy without prior notice to you. You are therefore encouraged to review this Return Policy periodically.

Refund requests may be made only for unused and unexpired bids. Free or expired bids are not eligible for a refund. LeadsAuctionHouse reserves the right to deny refund requests that it believes are designed to abuse or manipulate this policy.

You may request a refund for unused and unexpired bids, by sending us an email via E-mail Form and include your phone number and the best time to reach you. This email must be received from the same email address you provided when you created your account.

Please allow up to ten (10) business days to process refunds once we have received your written request.